|Item type||Library||Location||Call Number||Status||Date Due|
|Digital Video Disc||Education and Training Video Library||Education and Training Video Library||DVD 20127||Available|
Length: 48 mins., with support material
Summary: Illustrates core communication skills that allow one to: create a rapport, listen well, extend compassion even when busy; approach emotionally sensitive situations with confidence; discover a patients reasons and resources for healing; and to avoid the pitfalls of inappropriate communication, earning patients respect and trust.
Audience: All Employees
Video Catalog Number: DVD 20127